Rewellth terms and conditions

Introduction

Welcome to Rewellth-HUB, a telemedicine platform operated by Xelentium Global Health Initiatives SAS (“Xelentium”), a company legally established under the laws of [Country of Incorporation], with its registered office at [Cra 81a #13-29, Valle del Cauca, Colombia]. In these Terms and Conditions, references to “us”, “our” or “the Company” are references to Xelentium Global Health Initiatives SAS. For more information on how we handle your personal data, please consult our Privacy Policy at www.rewellth.com/privacypolicy.

Data Handling Clauses Xelentium Global Health Initiatives SAS recognizes the critical importance of privacy and protection of personal and health data (PHI) of our users. In this regard, we commit to comply with all applicable data protection laws and regulations, including, but not limited to, the European Union’s General Data Protection Regulation (GDPR) and the United States’ Health Insurance Portability and Accountability Act (HIPAA). Data Collection and Use: The data collected, including personal and health data, will be processed only for specific purposes, explicitly informed to the users, and with their explicit consent. Consent can be withdrawn by the user at any time, subject to applicable legal or contractual limitations. Storage and Access: The collected information will be stored using advanced technological security measures to protect against unauthorized access, alteration, or destruction. Users have the right to access, rectify, or delete their personal data, as well as the right to data portability, as stipulated by applicable regulations. Regulatory Compliance: We commit to continuously review and update our data handling practices to ensure compliance with changes to data protection laws and regulations, as well as with specific requirements of the Google Play and Apple App Store. User Consent: Before collecting any personal or health data, explicit and informed consent will be obtained from the user, clearly explaining how this information will be used. Users will be informed about their rights regarding their personal data, including how to withdraw their consent.

Glossary

  1. Licensee-Patient: User seeking and receiving medical care or advice through the Rewellth-HUB platform.
  2. Services: Medical advice, health assessments, and other medical care services provided through Rewellth-HUB.
  3. PHI (Protected Health Information): Clinical history or information about health, treatment, or payment related to an individual that could identify them.
  4. GDPR (General Data Protection Regulation): EU regulation establishing guidelines for the collection and processing of personal information of individuals within the European Union.

Purpose and General Scope

These Terms and Conditions generally and bindingly regulate the behavior that LICENSE HOLDERS and END USERS must have in relation to the PLATFORM and SOFTWARE, without prejudice to those duties and obligations imposed by good faith and general or special laws of each COUNTRY OR TERRITORY FOR T&C. The Terms and Conditions will apply to the PLATFORM and SOFTWARE, including all applications or services that run within this environment; unless special or particular Terms and Conditions are established for each of them. Likewise, this document establishes other complementary and binding conditions. Additionally, Rewellth assumes a special commitment to the protection and responsible and confidential treatment of Protected Health Information (PHI) of our users. This commitment extends to ensuring that PHI handling practices comply with applicable data protection and privacy regulations, adopting rigorous measures to protect the integrity and confidentiality of such information. We guarantee that PHI will be used exclusively for the purposes authorized by the users and in strict compliance with the terms detailed in this document, thus reinforcing our commitment to our users’ security and the reliability of our services. Additionally, Rewellth assumes a special commitment to the protection and responsible and confidential treatment of Protected Health Information (PHI) of our users. This commitment extends to ensuring that PHI handling practices are carried out through technological infrastructures that comply with applicable data protection and privacy regulations internationally, including, but not limited to, HIPAA and GDPR. We guarantee that PHI will be used exclusively for the purposes authorized by the users and in strict compliance with the terms detailed in this document, thus reinforcing our commitment to our users’ security and the reliability of our services.

User Virtual Practice Account To access and use the Rewellth-HUB platform, healthcare providers must create an authorized user account, including truthful and updated information such as full name, valid email address, and mobile phone number. Account activation is subject to verification of the provided email address. Rewellth reserves the right to create, disable, and/or delete user accounts as necessary to maintain the integrity and security of the platform.

Responsible Use and Application Security User Commitment: Users of the Rewellth-HUB platform commit to using the mobile and web applications responsibly, respecting the guidelines established to ensure a safe and effective environment for all. It is essential that each user:

  1. Maintain the confidentiality of their access credentials, avoiding sharing their username and password with third parties.
  2. Refrain from attempting unauthorized access to restricted areas of the platform, as well as to systems or data beyond their authorization.
  3. Avoid introducing any type of malicious software, virus, or code that could harm, alter, or compromise the security or functioning of the Rewellth-HUB platform.
  4. Use the platform and its services exclusively for the intended purposes, respecting intellectual property rights and avoiding any form of fraudulent or malicious use. Platform Security: Rewellth commits to implementing advanced security measures to protect the integrity of the platform and the privacy of users’ data. However, security also depends on responsible use by users. Therefore, we urge everyone to follow best security practices and report any suspicious activity or security breach to our technical support team immediately. Consequences of Inappropriate Use: Any violation of the rules of responsible use and security may result in temporary suspension or permanent termination of access to the platform by the offending user. Rewellth reserves the right to take legal action in cases of serious infractions that compromise the security or integrity of our platform and the data it hosts.

Use of Virtual Practice by Healthcare Providers The Rewellth-HUB platform provides healthcare providers, including support and administrative personnel authorized by Rewellth, the use of a virtual practice based on web and mobile. This practice is designed to facilitate the provision of advisory and medical care services to licensee-patients. All healthcare providers must adhere to policies and procedures established by Rewellth to ensure quality care and compliance with all applicable regulations.

Binding Force These Terms and Conditions acquire their binding character for the END USER from the moment they access the REWELLETH-HUB PLATFORM or SOFTWARE, that is, from the instant the user enters its homepage or when they enter their username and password, as applicable. If they disagree with them, it is the responsibility of the END USER to refrain from using it. It is the duty of the END USER to consult the current Terms and Conditions each time they access the SOFTWARE.

Compliance with App Store Policies Rewellth commits to comply with all policies and requirements set by the Google Play and Apple App Store in the distribution and operation of our mobile applications. This includes adhering to current guidelines on data protection, payment transactions, and privacy policy: Data Protection: We ensure that the handling and protection of our users’ personal and health data are carried out in full compliance with international regulations, including GDPR and HIPAA, and the specific requirements of the app stores. Payment Transactions: All payment transactions within our applications comply with security standards and the policies of the app stores, ensuring secure and protected transactions for our users. Privacy Policy: Our privacy policy, accessible from our applications and website, complies with the app stores’ privacy guidelines and provides a detailed description of how users’ data is collected, used, and protected. We include the official company name and legal contact details in our Terms and Conditions and Privacy Policy, ensuring transparency and ease of communication with our users. Our commitment to complying with these policies reflects our goal of providing a secure, reliable platform in compliance with the highest industry standards, maintaining the integrity and security of the Rewellth telemedicine platform.

Acceptable Use Policy Users of Rewellth-HUB commit to adhering to our Acceptable Use Policy, avoiding any conduct that may compromise the security or proper functioning of the platform. This includes, but is not limited to, maintaining the confidentiality of access credentials, not attempting unauthorized access to systems or data, and refraining from introducing malicious code. Violations of this policy may result in the suspension or termination of access to the platform.”

Declaration The END USER/LICENSEE acknowledges and agrees that their relationship with Rewellth, as the holder of the intellectual property rights of the PLATFORM and/or SOFTWARE, is limited solely to the authorization provided by this company through the USE LICENSE. Specifically, the END USER/LICENSEE does not establish nor will establish any commercial relationship, technical support, warranty, or other nature with Rewellth. Any matter unrelated to these Terms and Conditions must be dealt with directly with the AUTHORIZED CHANNELS OR MERCHANTS through which the USE LICENSE was acquired. Consequently, the END USER/LICENSEE understands and agrees that any claim must be directed to them and not to Rewellth nor its affiliated companies.

Definitions

  1. Applicable Legislation for Colombian Law These Terms and Conditions are governed by Colombian law, including, but not limited to, Law 1581 of 2012 and Decree 1377 of 2013, which establish the framework for the protection of personal data and the principles of habeas data and privacy in accordance with the Colombian Constitution. Additionally, in the handling of Protected Health Information (PHI) and any other health-related data, Rewellth commits to adhering to both relevant national regulations and applicable international standards, thus ensuring compliance with the highest standards of data protection and confidentiality. This commitment includes, where applicable, adherence to specific international regulations governing the protection and handling of health information, to ensure comprehensive and responsible management of such data at all levels.
  2. Collected Data “In the course of our operation, we collect personal data that includes, but is not limited to, first name, last name, second surname, email, contact number, primary language, and country. Additionally, for those services that require it, we also collect Protected Health Information (PHI), comprising data related to health status, medical history, or any other relevant health information from our users. The collection of Protected Health Information (PHI), including data related to health status, medical history, or any other relevant health information from our users, is carried out under strict security and privacy measures. This process is supported by the use of an advanced technological platform, designed to ensure the protection and confidentiality of health information in accordance with international data protection regulations. We commit to ensuring that the responsible and confidential handling of such information is carried out with the highest integrity, guaranteeing that PHI is used exclusively for the purposes authorized by users and in strict compliance with the terms detailed in this document. Rewellth-HUB employs cookies, server logs, and similar mechanisms to enhance user experience, provide specific functionalities, and monitor service use. Users can manage the use of cookies through their browser settings. Our platform adheres to the highest data protection standards, including compliance with regulations such as HIPAA and GDPR, to ensure the security and privacy of all personal and health information collected.
  3. Use of Integrations and Third-Party Channels The Rewellth-HUB platform may integrate with external systems and third-party services to enrich and expand the functionalities offered to our users. All integrations are carried out under strict security measures to protect transmitted data. Rewellth ensures that only necessary information will be shared and with the explicit consent of users, always maintaining transparency about how their data are used and protected. At Rewellth, the security of integrations with external systems and third-party services is paramount. We ensure that all connections through application programming interfaces (APIs) are protected with the highest security standards, including data encryption during transmission. We only proceed with integrations that have the explicit consent of users, ensuring transparency and control over how their personal and health information is shared and used. Additionally, we rigorously evaluate all technology partners to confirm their adherence to data protection and privacy regulations, thus ensuring a secure and reliable management of our users’ information at all times.

Purpose of Data Collection Personal data and Protected Health Information (PHI) are collected for various purposes, all aimed at improving the user experience and providing high-quality services. These purposes include:

  • Facilitating effective communication between licensed physicians and users, allowing for a smooth and accurate interaction that is fundamental to the provision of medical and health services.
  • Improving and personalizing the user experience within the platform, tailoring our services to the specific health needs and preferences of our users.
  • Providing, managing, and improving the services and benefits offered through the platform, including, but not limited to, medical consultations, treatment monitoring, and appointment management.
  • Complying with applicable legal and regulatory obligations, including the management and protection of PHI in accordance with data protection and privacy regulations.
  • Conducting internal analyses and studies to improve the quality of health services offered, always maintaining the confidentiality and anonymity of users’ health information. At all times, the collection and processing of personal and health data are carried out in strict compliance with applicable regulations, ensuring the security, privacy, and confidentiality of our users’ information.

Consent for the Processing of Protected Health Information (PHI) Consent for the processing of Protected Health Information (PHI) is obtained through a clear and informative process, emphasizing the importance of explicit and informed consent. This process ensures that users fully understand how and why their PHI will be used, in addition to informing them about the rights they have over their health data. Rewellth is committed to ensuring that all users have a clear understanding of these aspects before giving their consent, offering total transparency about the purposes of processing their personal and health data, as well as the protective measures implemented to ensure the security and confidentiality of their information. This commitment is founded on the trust established through the use of a technological platform that complies with stringent international data protection regulations, ensuring users the utmost security and privacy in the handling of their personal and health information.

Duration of Data Retention Personal data and any Protected Health Information (PHI) will be retained for the period during which the contractual relationship is maintained. Subsequently, these data will be stored for an additional period of up to 5 years after the last interaction, in accordance with applicable regulations. This period is justified by the need to comply with legal, regulatory obligations and to enable defense against possible claims. Data retention will be carried out ensuring the protection and security of the information at all times, in accordance with the standards established by HIPAA in the United States and the GDPR in the European Union, as well as any other applicable local legislation.

Rights of Users Users have broad rights in relation to their personal data and Protected Health Information (PHI). These rights include, but are not limited to, the rectification, editing, updating of data, suspension of subscriptions, and data portability. Specifically for PHI, users have the right to obtain a copy of their health information in a comprehensible format, request corrections to any inaccuracies in their health data, and receive timely notifications in case of a security breach affecting their health data. Rewellth is committed to facilitating the exercise of these rights, ensuring a clear and accessible process so that users can effectively manage their information and maintain control over their privacy and security.

Secure Verification Processes At Rewellth, we understand the importance of protecting our users’ personal and health information from unauthorized access. To ensure the integrity of this information and ensure that only authorized users can access it or request changes, we have implemented secure and respectful identity verification processes. Before proceeding with any request related to personal data or Protected Health Information (PHI), users will be required to undergo a verification process. This process is designed to be as straightforward and minimally invasive as possible, while maintaining high security standards. Verification methods may include, but are not limited to:

  • Verification via email or text message with a unique, one-time use code.
  • Security questions based on information previously provided by the user.
  • Verification through an identity document, in cases where it is strictly necessary. This balanced approach ensures that we can effectively protect our users’ information from improper access, while respecting their privacy and minimizing any inconvenience. Our team is committed to processing requests efficiently, ensuring that users can exercise their rights over their personal and health data quickly and safely. If you have any questions about our verification process or need assistance, please do not hesitate to contact us at legal@rewellth.com. We are here to help and ensure that your experience with Rewellth is safe and satisfactory.

Personalized Assistance We understand the importance of ensuring that all our users have the full capacity to exercise their rights in relation to their personal data and Protected Health Information (PHI). To support this commitment, Rewellth offers personalized assistance for those users who require specific help in managing, understanding, or exercising their privacy rights. If you need personalized assistance or have specific queries about the privacy of your personal data or PHI, please do not hesitate to write to us at legal@rewellth.com. A member of our dedicated privacy team will be available to provide the necessary support, ensuring that your concerns are addressed effectively and confidentially. This service aims to facilitate direct and efficient access to the information and support necessary to ensure that each user can exercise their rights in an informed and secure manner. At Rewellth, we are committed to protecting your privacy and ensuring your right to manage your personal and health data.

Disclosure of Data to Third Parties Personal data and Protected Health Information (PHI) collected may be shared with licensees and other third parties through the Rewellth-HUB platform, always in accordance with the security measures detailed at the end of this document. This disclosure occurs under specific circumstances, including, but not limited to, service providers, business associates, or in accordance with legal requirements, and always with the purpose of providing the services requested by our users or fulfilling legal obligations. We commit to protecting the confidentiality and integrity of all personal and health information, ensuring that any third party with whom these data are shared complies with security and privacy standards equivalent to or higher than ours. Disclosure of PHI to third parties is carried out only with the explicit consent of the user or when expressly authorized by law, keeping the user informed about the use and handling of their information.

Contact Information for Privacy Inquiries For privacy inquiries, users can contact legal@rewellth.com.

Data Security and Privacy Rewellth implements advanced security measures to protect our users’ information. This includes data encryption in transit and at rest, protecting our infrastructure with AWS WAF (web application firewall), and compliance with data privacy and security regulations, such as HIPAA and GDPR. These measures are fundamental to maintaining the security of information and ensuring the trust of our users. To reinforce our security, all data in transit is encrypted using 256-bit SSL, thus ensuring a secure transfer of information between our users and the platform. In addition, AES encryption protects all data at rest stored in our infrastructure, ensuring a superior level of protection. These encryption standards are applied to all information handled within Rewellth, strengthening the confidentiality and integrity of our users’ health and personal data. In addition to our robust encryption measures, Rewellth uses the WebRTC service to facilitate secure video consultations. This advanced service ensures secure transmissions through encrypted connections and regenerated security tokens, effectively protecting both voice and video data. During each session, random AES keys are generated by clients at the start of the multimedia connection, and, to further enhance security, additional keys are generated periodically throughout the session. Data transmission employs Transport Layer Security (TLS) for encryption, using the SRTP protocols for media traffic and DTLS-SRTP for key negotiation, both defined by the IETF, with 128-bit AES encryption for audio and video, and HMAC-SHA1 to verify data integrity. These measures ensure the privacy and security of communication during video consultations, demonstrating our ongoing commitment to protecting our users’ information.

Commitment to Data Protection Regulations At Rewellth, we take our responsibility to protect our users’ health and personal information very seriously, rigorously complying with international privacy and data protection regulations such as the GDPR in the European Union and the provisions of HIPAA in the United States. Our technological infrastructure is supported by AWS components compatible with the physical and technical safeguards required by HIPAA. Additionally, we employ strict administrative practices to ensure the confidentiality, integrity, and availability of Protected Health Information (PHI), including breach notification policies and a disaster recovery plan. This comprehensive approach demonstrates our commitment to maintaining the highest standards of security and privacy, ensuring that our operations are fully compliant with the laws and regulations applicable to data protection.

Regular Update of Terms and Conditions The Terms and Conditions may be updated periodically to reflect changes in our practices, technology, applicable law, or other factors. Users are encouraged to review these terms periodically to stay informed of any changes. Updates will take effect from the time of their publication on the Rewellth platform or website.

Dissemination of the Privacy Policy The privacy policy of Rewellth is available to all users on the website www.rewellth.com and on the Rewellth-HUB platform. This policy details how users’ personal data are collected, used, and protected.

Legal Consultation The Terms and Conditions, as well as the privacy policy, have been reviewed and developed with the advice of legal experts to ensure full compliance with the relevant data protection laws and regulations.

Conflict Resolution Clause: In the event of a controversy, dispute, or claim arising from or related to these Terms and Conditions, or the violation, termination, execution, interpretation, or validity thereof, the parties will strive to resolve such differences amicably through direct negotiation. If a solution is not reached within a reasonable period, the controversy, dispute, or claim will be submitted to arbitration under the rules of the Cali Chamber of Commerce, Colombia, and the arbitration will be conducted in Spanish, in Cali, Colombia. The decision of the arbitrator will be final and binding for both parties. This clause provides a clear procedure for conflict resolution and ensures that both parties have the opportunity to resolve their disputes in a structured and fair manner. Additionally, it specifically establishes that arbitration will be conducted in Cali, Colombia, under the rules of the local Chamber of Commerce, which is important to ensure that the appropriate regulations and procedures are followed in that jurisdiction.

Conflict Resolution Procedures: In the event of a conflict or dispute related to the services provided through Rewellth-HUB, licensee-patients should initially attempt to resolve the matter directly with Rewellth through written communication at customerservice@rewellth.com. If a satisfactory resolution is not reached, the parties may opt for a mediation process or, ultimately, submit the dispute to arbitration in Colombia, in accordance with applicable Colombian laws. This conflict resolution procedure does not limit the rights of licensee-patients to seek legal remedies under applicable laws.

Rewellth reserves the right to modify these Terms and Conditions at any time. When significant changes are made, licensee-patients will be notified through a prominent notice on the Rewellth-HUB platform and/or by email. Licensee-patients will be considered to have accepted the changes to the Terms and Conditions if they continue to use the platform after the publication or notification of such changes. Licensee-patients are advised to periodically review this page to stay informed of any updates.

Rewellth Commitments:

  • Prompt Response: All user requests will be attended to promptly. We strive to provide initial responses and, where possible, complete resolutions within a reasonable timeframe after receiving the request.
  • Clear Communication: We will maintain constant communication with our users about the progress of their requests. This includes notifications about any action required on their part, updates on the status of the request, and final confirmation of the resolution.
  • Support and Assistance: We recognize that the process can be complex. Therefore, we offer ongoing assistance to guide users through each step of their request process. For any questions or support needs, users can contact our dedicated privacy team at legal@rewellth.com.
  • Attention to International Users
  • We understand that our users may be located in various parts of the world, each with its own legal and cultural context. For our international users, including those in the United States, Rewellth extends its commitment to resolving disputes amicably and efficiently, tailoring our approach to the specific needs of each user, regardless of their location, with the first step being to contact us at legal@rewellth.com to address their concerns.
  • In case of discrepancies or concerns, we invite our international users to contact us directly to explore resolution options tailored to their particular context. This may include online mediation sessions, which allow for active participation without the barriers of physical displacement, or the use of alternative dispute resolution mechanisms that are recognized and accessible in their country of residence.
  • If mediation or alternative paths do not result in a satisfactory solution, and the dispute requires escalation to formal processes, Rewellth will strive to guide international users on the steps to follow that are consistent both with applicable laws in Colombia and with relevant international laws. Although arbitration is conducted under the rules of the Cali Chamber of Commerce, Colombia, we understand the importance of ensuring that international users feel that their cases are handled fairly and equitably, considering the laws and regulations of their own country to the extent possible.
  • Rewellth is committed to maintaining clear and open communication throughout the process, providing international users with all the information and support necessary to navigate the conflict resolution procedure. We are dedicated to finding fair and satisfactory solutions for all our users, no matter where they are.

Multilingual Accessibility and Support At Rewellth, we understand the importance of effectively communicating with all our users, no matter where in the world they are located or what language they speak. That is why we are committed to offering multilingual support, with the goal of making our platform and services accessible and user-friendly for a global audience. Language Availability:

  • Our live chat, email, and telephone support are available in English and Spanish, ensuring smooth and effective communication for most of our users.
  • We are constantly working to expand our support capacity in other languages and hope to offer additional support in [other languages they plan to include] in the near future. We believe that accessibility is key to providing an exceptional user experience. Therefore, if you encounter any language barriers or need assistance in a language that is not currently supported, please do not hesitate to contact us. We will do our best to accommodate your needs or direct you to resources that can assist you. Promotion of Linguistic Diversity:
  • We encourage our users to communicate with us in the language in which they feel most comfortable. Although our direct support in additional languages is under development, we have automatic translation tools to help understand and respond to your inquiries. At Rewellth, we value the diversity of our users and strive to eliminate any communication barriers, ensuring that everyone has access to high-quality support, regardless of the language they speak.

Available Contact Channels:

  • Live Chat: The quickest medium may be with customer service through the app, with the lead doctor of the case (if applicable to that plan) or for immediate assistance, our live chat is available directly on our platform. This service allows users to get quick answers to their inquiries in real time.
  • Email: For more detailed inquiries or if you need to send support documentation, you can write to us at legal@rewellth.com. We strive to respond to all emails within a maximum of 72 hours during business days.
  • Telephone Line: If you prefer to communicate by phone or require personalized assistance, you can call us at +573214380050. Our telephone support hours are Monday to Friday, from 8:00 a.m. to 5:00 p.m. (local time in Colombia). Service Hours: We strive to be available for our users when they need us most. Our service hours are designed to offer broad coverage throughout the day:
  • Live Chat and Email, Telephone Support: Monday to Friday, from 8:00 a.m. to 5:00 p.m. (local time in Colombia). We understand that your concerns and needs may vary, and we are here to support you every step of the way. Whether you have questions about our services, need technical assistance, or want to discuss specific aspects of your account, our team is ready to provide the help you need in a respectful, efficient, and effective manner.

Responsibility in Service Provision Healthcare providers using Rewellth-HUB are responsible for providing consultation and advisory services in a professional and ethical manner. This includes adhering to specified response times, ensuring the accuracy of the information provided, and maintaining the confidentiality and security of patient data. Rewellth is committed to providing the necessary tools to facilitate these responsibilities, ensuring high-quality medical care through our platform.

Remote Monitoring and Consultation Tracking At Rewellth, we emphasize the importance of effective interaction and meticulous tracking in video and text consultations, as well as in remote patient monitoring. We expect healthcare providers to use our platform to offer personalized and high-quality care, ensuring adequate follow-up for each patient. For video and text consultations, it is essential to provide accurate responses and guidance based on the most up-to-date information, respecting agreed response times and maintaining clear and compassionate communication. Regarding remote patient monitoring, we expect providers to set up follow-up plans tailored to the individual needs of each patient, using technology to securely and efficiently collect important health data. This monitoring should include regular review of the collected data, updating treatment plans as necessary, and proactive communication with patients to motivate and guide their care process. Our goal is to facilitate effective collaboration between patients and providers, leveraging technology to improve the quality of care and health outcomes.

Feedback and Suggestions At Rewellth, we deeply value the opinions and suggestions of our users. We firmly believe that constructive feedback is essential for growth and continuous improvement of our services. Your experience and satisfaction are our priority, and we want to ensure that our platform meets and exceeds your expectations. Do you have any suggestions or comments? We are here to listen. Whether you have ideas for new features, comments about your user experience, or suggestions for improving our services, we want to hear from you.

  • Email for Feedback: To share your experiences and suggestions, please write to feedback@rewellth.com. We commit to reading and carefully considering each message we receive. Commitment to Continuous Improvement:
  • At Rewellth, each piece of feedback is an opportunity to learn and grow. We commit to reviewing and analyzing all suggestions received and implementing changes that benefit our user community.
  • We will maintain open communication about how your feedback is influencing the improvements to our platform. Through regular updates, we will share how your valuable contributions are helping to shape the future of Rewellth. Your Voice Matters:
  • Remember, your voice is important to us. Each user is an integral part of our community, and your comments help us build a better service tailored to your needs. We sincerely appreciate the time you take to share your thoughts with us and look forward to continuing to improve your experience on Rewellth with your support.

Policy on Breach Notification and Disaster Recovery “We have established policies and procedures to respond to security breaches, including prompt notification to those affected and the implementation of a disaster recovery plan. Our commitment is to minimize the impact of any security incident and quickly restore normalcy to our services, maintaining the trust and security of our users.

Interaction with Third Parties and Technology Partners At Rewellth, we are committed to offering the highest quality and security services to our users. Part of this commitment involves collaboration with various third parties and technology partners that allow us to continuously expand and improve our service offerings. These collaborations may include, but are not limited to, technology service providers, healthcare platforms, and other entities that contribute to the operability and functionality of our platform. We ensure that all interactions with third parties and technology partners are subject to rigorous security and privacy standards, equivalent to or superior to ours. This involves:

  • Thorough evaluation of technology partners to ensure their compliance with international data protection regulations, including, but not limited to, HIPAA, GDPR, and other applicable laws concerning privacy and information security.
  • Implementation of agreements that require all third parties to maintain the confidentiality and security of the data, especially when such data include Protected Health Information (PHI).
  • Sharing with third parties only the information necessary for the provision of requested services, always maintaining the explicit consent of the user when necessary, and ensuring transparency with our users about how their data are used and protected. Rewellth is committed to keeping users informed about any significant changes in the use or management of their personal and health data in relation to third parties and technology partners. This communication will be carried out clearly and in a timely manner, ensuring that users always have control over their information. By using our platform, users acknowledge and accept this possible interaction with third parties and technology partners as an essential part of the development, improvement, and provision of the services offered by Rewellth.

Contact and Company Information For any legal queries or questions about the Terms and Conditions of use of Rewellth-HUB, please do not hesitate to contact Xelentium Global Health Initiatives SAS through the following means:

  • Email: LEGAL@REWELLTH.COM ]
  • Xelentium Global Health Initiatives SAS  
  • Phone Number: +57 3214380050
  • Physical Address: Carrera 80 a num 13 a 29 Tower 5 suite 902
    We are available to answer your questions and provide the necessary support in relation to the use of our platform. For more information on how we handle your personal data, please consult our Privacy Policy